Refund Policy

Our Promise

At Headshot Plus, we stand behind the quality of our AI-generated headshots. If you are not satisfied with your results for any reason, we offer a full refund within 14 days of your purchase.

Eligibility

You are eligible for a refund if:

• Your purchase was made within the last 14 days
• You have not downloaded any of your generated headshots
• You are requesting a refund for your first purchase (repeat refund requests are reviewed case by case)

How to Request a Refund

To request a refund, simply:

1. Go to your Dashboard and navigate to "Order History"
2. Click "Request Refund" next to the relevant order
3. Or email us directly at support@headshot-plus.com with your order number

Refunds are typically processed within 5–7 business days and will appear on your original payment method.

Exceptions

The following are not eligible for refunds:

• Purchases made more than 14 days ago
• Subscription renewals (you can cancel before the next billing cycle)
• Gift cards and promotional credits
• Orders where all headshots have been downloaded

Quality Guarantee

Before requesting a refund, we encourage you to try our free re-generation option. If some of your headshots don't turn out as expected, you can re-upload your selfie and generate a new batch at no extra cost. This often resolves any quality concerns without needing a refund.

Contact Us

Questions about refunds? Reach us at support@headshot-plus.com and we'll respond within 24 hours.