Refund Policy

Our Promise

A full refund is available for your first purchase if requested within 14 days of purchase and you have not downloaded any generated headshots. Email support@headshot-plus.com with your order number. Eligible refunds are processed to your original payment method, typically within 5–7 business days.

Eligibility

You are eligible for a refund if:

• Your request is made within 14 days of purchase
• You have not downloaded any of your generated headshots
• You are requesting a refund for your first purchase

How to Request a Refund

To request a refund, simply:

1. Find your order number in your Dashboard or purchase confirmation.
2. Email us at support@headshot-plus.com with your order number

Refunds are typically processed within 5–7 business days and will appear on your original payment method.

Exceptions

The following are not eligible for refunds:

• Purchases made more than 14 days ago
• Repeat purchases
• Orders where any generated headshot has been downloaded

Quality Guarantee

If you have a concern about your results, contact support before downloading. We can review the issue with you. Refund eligibility is governed by the conditions above; a new free batch is not included as part of this policy.

Contact Us

Questions about refunds? Reach us at support@headshot-plus.com and we'll respond within 24 hours.